Make the Most of Volunteers


Susan Ruderman

Volunteers are crucial to the success of many nonprofit organizations. Nationwide, volunteers contributed 7.9 billion hours of service in 2016. But making the most effective use of individuals who donate their time and talent requires a plan and ongoing supervision. In this workshop, we will cover: job descriptions for volunteers; recruitment; legal and liability issues; volunteer handbooks; orientation and training; online systems for tracking hours; evaluation; and recognition and appreciation. We’ll discuss various issues that can arise including: volunteers who regularly miss shifts; managing group volunteers such as a corporate team; resolving staff-volunteer conflicts; and, when necessary, how to fire a volunteer.

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