The role of an administrative professional has changed significantly since the days of the Secretary.
Today they juggle multiple responsibilities and they support hectic offices and busy executives. Managers and supervisors are performing more of their own administrative tasks and as a result of this shift, office assistants are swapping clerical duties for more professional tasks, such a managing process, projects and people. This requires a whole new skill set for anyone moving into this career field.
The Administrative Professional is a comprehensive course covering all aspects of the scope of administrative tasks in a modern office environment which includes:
21st century office technology
Foundations of MS Office and Office 365
Foundations of Google G-Suite
Interpersonal and communication skills
Customer Service
Problem solving and critical thinking
Self-Management and Project Management
Overview Employment Laws
QuickBooks Pro
Types of Professional Certifications
Prerequisites:
High School Diploma or Equivalent highly recommended.
Good command of the English language a MUST.
Access to computer and Wifi/Internet
Textbook/E-Book: The Administrative Professional, 15th edition, Rankin/Shumack.
ISBN: 9780357688328.
QuickBooks: E-textbook available at http://www.lablearning.com/quickbooks-2019-comp-textbook.html